Business Info
& FAQ
How It Works:
From Inquiry to
Shipment
We primarily export tile products to business clients such as distributors, interior designers, and architects.
Individual customers may also be able to place orders if the minimum order quantity (MOQ) is met or if the products are available in stock. Please feel free to contact us for more information.
If you are interested in importing, developing, or designing tile products, please contact us through the inquiry form.
We also welcome consultations such as requests for tile recommendations suited to your specific application or inquiries about developing new tile products. Our team will be happy to suggest tiles that meet your needs.
Local Distributors
If there is an authorized distributor for our products in your region, we may refer your inquiry to that distributor.
Samples may be provided upon request.
For customers with ongoing business relationships, payment terms may be arranged more flexibly depending on the transaction history and agreed conditions.
- If the requested products are not in stock, production will be arranged in Japan. In such cases, it may take several months from order placement to final delivery. For large-volume orders or custom production, the lead time may be longer.
- As products are generally shipped by sea freight, we recommend placing orders with sufficient time for delivery. (Air freight may be arranged if necessary.)
- Depending on the timing of the order, certain products may be out of stock.
- Import duties, taxes, and customs clearance fees are generally borne by the customer, depending on the agreed trade terms (Incoterms).
- Depending on the country or region, additional documentation or special customs procedures may be required.
- To protect against risks such as damage or delays during transportation, we recommend arranging cargo insurance.
- For products manufactured upon order, returns, exchanges, or cancellations are generally not accepted.
- If you have a planned architectural project, please feel free to consult with us in advance.
FAQ
Which countries or regions do you ship to?
We can ship our products to locations around the world. Based on the delivery destination and stock availability, we will advise the most suitable shipping hub and method. However, please note that shipping may be restricted or unavailable in some countries due to local regulations or documentation requirements.
Can I place small-lot orders?
For sea freight, if the products are in stock at our company or the manufacturer and allow for small-lot handling, multiple types can be combined and shipped as a single pallet.
For air freight, orders can be accepted starting from just one case. Please contact us for more details.
Can products go out of stock even if they were available at the time of quotation?
Yes. Stock is officially secured only after payment is confirmed, so depending on the timing, products may become unavailable.
Will there be variations between different production dye lots of the same product?
Due to the nature of tiles made from natural materials, slight color variations may occur between production lots.
Can you reserve stock?
Depending on the quantity, duration, and product, stock reservation may be possible.
What information is required for a quotation?
When requesting a quotation, we will need the following information: the product number(s), quantity, shipping method (sea or air freight), trade terms, delivery destination, and your desired lead time.
Will products be shipped from Japan or overseas?
The shipping location depends on the product’s stock. Products are shipped from the warehouse where they are available.
For items that require production in Japan, manufacturing may take several months, and the lead time will be provided at the time of quotation.
What is the lead time for in-stock products?
Lead time varies depending on the delivery destination. We will provide an estimated delivery date at the time of quotation.
Can products be manufactured if they are out of stock?
Yes. As long as the product is not discontinued and the MOQ is met, we can arrange manufacturing.
The production lead time varies depending on the product type and quantity, and will be provided at the time of quotation.
Can I choose the shipping method?
Products are shipped by sea freight or air freight. Please allow sufficient time for delivery when placing your order.
Can I track the shipment?
Yes. To allow you to monitor your shipment, we provide a tracking number or a copy of the bill of lading when the products are shipped.
Who is responsible for import duties and other charges?
Responsibilities depend on the agreed trade terms (Incoterms). In most cases, we operate on FOB terms, so import duties, taxes, customs clearance fees, and arrangements with customs brokers are the customer’s responsibility.
Note: We do not offer EXW or DDP terms.
What payment methods are available?
For first-time transactions, we generally require advance payment by bank transfer. Payment options for ongoing transactions or based on specific terms will be provided at the time of quotation.
Is there an expiration date for quotations?
Yes. Quotations have a validity period. If an order is placed after the expiration date, the price may differ from the original quotation due to changes in stock availability, shipping costs, or exchange rates.
Please note that all prices are provided in Japanese yen.
Can I request samples?
We accept sample orders only for products that can be supplied directly by our company, so that you can check the quality, color, and texture of our products in advance.
Please note that the cost of the sample and shipping fees will apply. Delivery dates may vary depending on stock availability and the shipping destination, and will be provided accordingly.
Will there be differences in color, shape, or size between samples and the final products?
Due to the nature of tile manufacturing, it is not possible to produce identical items. Therefore, the final products may differ slightly in appearance from the samples. These variations are natural characteristics of the material and are not considered defects.
Can I reorder the same tiles for additional installation?
Yes, additional orders for the same tiles are possible if stock is available. If the product is out of stock, manufacturing may take several months. In such cases, minimum order quantities (MOQ) may apply, and slight color variations may occur between production lots. We recommend ordering with a margin to account for these variations.
What should I do if there are defective products?
We conduct thorough inspections to prevent defective products, so returns or exchanges for defects are generally not accepted.
To account for potential damage during shipping or loss during installation, we recommend ordering 5–10% more tiles than the required quantity.
Where can I contact you for inquiries?
For any inquiries, please refer to our Contact Us page.
Contact UsCan you provide support in English?
Yes. Our staff can assist you in both English and Japanese.
What applications are Japanese tiles suitable for?
Japanese tiles can be used in a wide range of settings, including residential interiors and exteriors, hotels, condominiums, commercial spaces, hospitals, airports, and swimming pools.
For examples of applications, please refer to our Installation Examples page.
Can you produce custom tiles?
Yes. If you wish to develop tile products on an MOQ basis, please contact us via our Inquiry Form page.
Please note that orders below the MOQ cannot be accepted.
Should I consult you in advance if I have a planned construction project?
Yes. If you have a construction project, we recommend consulting us during the planning stage so that stock can be arranged according to your project schedule.